You might have received a payment reminder email even though you've already paid us. Not to worry, this can happen from time to time if your payment hasn't been noted against your account when our automated process triggers the email.

If our payment details are correct, the reference matches your Orcon account number, and you've cleared the complete balance - that's it! We'll get your payment once it has been processed and make sure your account is up to date.

You can log into My Orcon to check the current status or set up an automatic payment method to avoid the reminder altogether.