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Check for outages

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Having trouble connecting?

No worries — we're here to help. Our Mobile and Broadband services run on the 2degrees network, so the best place to stay up to date on any network issues or outages is over on the 2degrees Networks Status Page.

Fibre Broadband
  1. For outages in Christchurch, click here
  2. For outages in Hamilton, New Plymouth, Tauranga, Whanganui, Tokoroa, Hawera, Cambridge and Te Awamutu, click here
  3. For outages in Whangarei, click here
  4. For the rest of New Zealand, click here
ADSL and VDSL Broadband

For outages, click here.

What do I do when my outage is resolved?

Once the issue is fixed, simply restart your modem by turning it off and back on. This will reconnect you to our network. If you're still having trouble, don't hesitate to call our friendly technical support team on 0800 89 2027. We're here to help you get back online smoothly.