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Where is my credit?

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Credit applied to your account won't be visible until the following invoice – this might be why you can't see it yet! Once you've received a bill after the credit was added, you'll find it under the Other drop down below Extras in the Extras section (multiple extras, we know) which is near the bottom of your invoice.

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As we bill in advance, you'll want to pay any remaining balance on your previous invoice even if it is incorrect. Don't worry though, the following bill (with the credit) will be cheaper to compensate.

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Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

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Questions about your bill

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