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Understand your mobile charges

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Within the Mobile section (underneath your homeline and internet) you'll find the mobile charges. This covers your mobile numbers, the base plan, any add-ons you've purchased, and usage charges not included such as; premium texts, picture messages, international calls (not to Australia), and if you run out of minutes. You can find your mobile charges by logging into My Orcon and checking your latest invoice.

1 OR Tax Invoice - Mobile Overview.png

Discounts

Your mobile discount can be found in the Extras section. Click on the collapsible 'Other' drop down to find it – easy!

2 OR Tax Invoice - Mobile Extras.png

Billing

Our mobile plans are billed every 30 days, so slightly more frequent than monthly. This means that you will very occasionally get two bills on the same monthly statement – although this will be rare and only happens when your bill falls between the two billing periods for the same number.

3 OR Tax Invoice - Mobile Double Bill.png

If something isn't right with your invoice, get in touch and we'll help sort it out!

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

Pay your Bill

There are many ways to pay your bill. Select how you want to pay below to see more detail on how it can be done.

Understand your bill

There are many parts to understand in your bill. Select the part you want to understand below to see more detail on how it can be done.

Questions about your bill

There are many questions about your bill. Select the part you want to understand below to see more detail on how it can be done.