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Understand your first bill

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Once you've been connected, you'll be notified by email that your first invoice is ready. This includes your account number, owing balance, and a link to your new online account. Follow the link, log into My Orcon, and check out your full invoice for a breakdown of the charges. Awesome!

Important information

You pay in advance for the homeline, internet, and mobile services and in arrears for any variable or usage charges such as phone calls or your electricity.

This means there will be a partial charge from your connection date up to your billing date plus the standard charge for the coming month. You'll also see a one-off modem delivery charge if you're renting one from us.

1 OR First Bill - Monthly Example.png

If something isn't right with your invoice, get in touch and we'll help sort it out!

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

Pay your Bill

There are many ways to pay your bill. Select how you want to pay below to see more detail on how it can be done.

Understand your bill

There are many parts to understand in your bill. Select the part you want to understand below to see more detail on how it can be done.

Questions about your bill

There are many questions about your bill. Select the part you want to understand below to see more detail on how it can be done.