Roaming Troubleshooting

Double check your roaming pack

Visit Roaming Destinations to check that you have the correct roaming add-on for your destination. If your desired destination is not listed in the available roaming packs then you will be charged casual rates.

Login to My Slingshot Mobile to make sure that your roaming add-on has not run out of available data or credit.

Turn the Wi-Fi off

For Android: In Settings, click on Connections. Then switch off the WiFi button.

For IOS: In Settings, click on WiFi. Then switch off the WiFi button.

Check the APN settings

If you require assistance on adding the access point, we recommend consulting your smart phone manual or conducting your own research. 

• APN Name: SlingshotData
• APN: wapaccess.co.nz
• Proxy:  [not set]
• Port: [not set]
• Username: [not set]
• Password: [not set]
• Server: [not set]
• MMSC: [not set]
• MMS proxy: [not set]
• MMS port: [not set]
• MCC: 530
• MNC: 05
• Authentication type: [not set]
• APN type: default (type this in)
• APN protocol: IPv4

Once you have saved the APN settings, reboot your phone and try access the internet. If it is still not working after 5 minutes then try these Telecom settings instead:
If you’ve joined us before after April 30 refer to 2degrees’ mobile settings.

• APN Name: TelecomData or TelecomInternet
• APN: internet.telecom.co.nz
• Proxy: leave blank
• Port: leave blank
• Username: leave blank
• Password: leave blank
• Server: leave blank
• MMSC: leave blank
• MMS: proxy leave blank
• MMS: port leave blank
• MCC: 530
• MNC: 05
• APN: default (type this in)

Once you have saved the APN settings, reboot your phone and try access the internet.

Check if VoLTE is turned on

Check that your device has VoLTE switched on:

To manually check and turn on VoLTE on your Android phone, follow these steps:

• Check that your device is on the 2degrees list of VoLTE capable devices.  
• Go to Settings > Connections > Mobile networks > Toggle VoLTE Calls ‘ON’

To check and manually turn VoLTE on your iPhone, follow these steps:

• Make sure that your device is VoLTE capable by checking if it's on the 2degrees list of VoLTE capable devices.
• Go to Settings > Mobile > Mobile Data Options> Voice and Data > Toggle VoLTE ‘ON’

I'm roaming and my phone is blocked. What can I do?

There are no reasons why we would block your mobile while you are roaming overseas. The most likely cause of your service not working is that you have run out of minutes or texts included in your add-on.

If you still have credit on your phone but can’t access any services, then you can contact us from anywhere overseas by ringing +649 915 7575 - bear in mind that this will be an international call to a New Zealand landline, so charges may apply.

From 28 October, all 3G networks in Australia are due to shutdown. If your phone is not up-to-date and VoLTE roaming capable, you won't be able to use voice services while roaming. If you find that your device is still blocked after you have enabled VoLTE – give us a call on +64 2 2046 4295.

If you’re trying to roam overseas while your phone is not VoLTE capable, you won’t be able to call or text on your phone.

Slingshot Mobile is powered by the 2degrees network. To avoid any future issues, check your phone is VoLTE roaming capable before your trip.

You can also check which overseas countries have VoLTE when roaming here.

I'm trying to use my phone overseas and it is not working

Mobile operators in some countries like the USA and Australia, are either starting to or have already shutdown their 3G networks. From 28 October 2024, all 3G networks in Australia are due to shutdown. Without an up-to-date phone, you won't be able to use voice services while roaming.

Slingshot Mobile is powered by the 2degrees network. To avoid any issues when using your phone overseas, check the 2degrees list of VoLTE roaming capable devices before your trip.

You can find out which overseas countries require VoLTE capability when roaming on the 2degrees website here.