What do I do if my power is out?
This page will assist you in understanding what to do if your power is out.
Faults
A fault is when the power is out for just you. Your neighbors will still have power.
Outages
An outage is when the power is out for more that just you. There are two types of Outages, planned and unplanned.
Planned outages usually take place when the Lines Company (e.g Vector) need to complete maintenance on the lines. The lines company will notify you if there are any planned outages in your area.
Unplanned outages can be caused by the weather, accidents or general faults. The lines companies endeavor to fix these faults as soon as possible.
Who do I contact if there is a fault or outage?
The contact details for your area are on the top of your Slingshot bill, inside your MyAccount page.
This will depend on what part of the country you are in.
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South Canterbury / Timaru Visit the Alpine Energy Website Phone: 0800 661 177 |
Waipukurau, Waipawa and surrounding districs Visit the Centrallines Website Phone: 0800 667 693 |
Papakura, Pukekohe and surrounding Bombay districts Visit the Counties Power Website Phone: 0800 100 202 |
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Gisborne, Wairoa and the East Coast Visit Eastland Networks Website Phone: 0800 206 207 |
Kapiti and Horowhenua districts Phone: 0800 567 876 |
Invercargill and Bluff districts Phone: 0800 808 587 |
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North Canterbury and Kaikoura region Phone: 0508 607 080 |
Marlborough region Visit the MarlboroughLines Website Phone: 03 577 7007 |
Central Nelson city district Visit the NelsonElectricity Website Phone: 03 546 9256 |
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Wider Nelson and Tasman, excluding Nelson city Visit the NetworkTasman Website Phone: 0800 508 100 |
North Otago / Oamaru Visit the NetworkWaitaki Website Phone: 0800 440 220 |
Wider Otago, excluding Dunedin Phone: 0800 808 587 |
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Northern Tararua / Southern Hawkes Bay region Phone: 0800 80 80 39 |
King Country and Ruapehu districts Visit the Lines Company Website Phone: 0800 367 328 |
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts Phone: 0800 89 POWR(7697) |
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Mid and Far North districts Phone: 0800 867 363 |
Cambridge, Te Awamutu and surrounding districts Visit the WaipaNetworks Website Phone: 07 870 2000 (Te Awamutu) 07 827 2000 (Cambridge) |
Auckland (All Areas) Phone: 0508 VECTOR (832 867) |
For anywhere else, please contact 0800 897 697