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I've lost my SIM card, how can I get a new one?

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We understand how frustrating and inconvenient it can be to lose your SIM card, and we're here to help you get back up and running as quickly as possible.

Simply give us a ring on 0800 89 2000 and we'll have a new one sent out to you. Our SIMs are shipped from Auckland so if you live in the North Island it'll take 1-2 business days, if you live in the South Island it'll take 2-3 business days.

If you wish to keep your number, when you receive your new sim, don't activate it. Just call us and we will get it done straight away for you!