Help With My Mobile

I'm not receiving text messages

This guide contains troubleshooting steps you can attempt if you are not receiving text messages.

1. Send yourself a text message and check to see if you receive it. If you did not receive the text message, try rebooting your phone and test again. 
2. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 
3. Test your Slingshot SIM card in another mobile phone and confirm if you can receive text messages.

If you find that you’ve performed all these steps, and you haven’t found a possible cause this issue, contact our team. We will then investigate further.

I'm not able to make mobile calls

To help resolve issues in making phone calls, please follow the steps outlined below.

1. Test to confirm if you are only experiencing this issue with some numbers or are unable make any calls at all by calling a range of numbers. If you can call certain numbers and not other numbers, we recommend calling the numbers you are experiencing issues with through your landline or another mobile phone. If you cannot complete any calls, move to step 2.
2. Try rebooting your mobile phone and test calling again.
3. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 
4. Test your Slingshot SIM card in another mobile phone and confirm if you can complete calls.

If you find that you’ve performed all these steps, and you haven’t found a possible cause this issue, contact our team. We will then investigate further.

I'm not able to get online

To resolve issues in accessing online websites, please follow the guide provided below.

1. Check if you still have mobile data remaining on your Slingshot mobile plan. You can complete this by logging into your Slingshot My Mobile account.
2. Confirm if you are experiencing issues with some web sites or all web sites. If you can access websites like Google, Trademe and Slingshot, the issue could be with the certain web site you are attempting to access.
3. Try rebooting your mobile phone and test going online again.
4. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 
5. Ensure that the APN settings on your mobile device are entered as shown below. If you require assistance on adding this access point, we recommend consulting your smart phone manual or conducting your own research.

• APN Name: SlingshotData
• APN: wapaccess.co.nz
• Proxy:  [not set]
• Port: [not set]
• Username: [not set]
• Password: [not set]
• Server: [not set]
• MMSC: [not set]
• MMS proxy: [not set]
• MMS port: [not set]
• MCC: 530
• MNC: 05
• Authentication type: [not set]
• APN type: default (type this in)
• APN protocol: IPv4

Slingshot APN Settings

If you are experiencing issues getting online or sending MMS messages, we recommend ensuring the follow access points are added on your mobile phone. If you require assistance on adding this access point, we recommend consulting your smart phone manual or conducting your own research.

Mobile Data Access Point

• APN Name: SlingshotData
• APN: wapaccess.co.nz
• Proxy:  [not set]
• Port: [not set]
• Username: [not set]
• Password: [not set]
• Server: [not set]
• MMSC: [not set]
• MMS proxy: [not set]
• MMS port: [not set]
• MCC: 530
• MNC: 05
• Authentication type: [not set]
• APN type: default (type this in)
• APN protocol: IPv4

 
MMS Messaging Access Point

• APN Name: SlingshotMMS
• APN: wapaccess.co.nz
• Proxy: 210.55.11.73
• Port: 80
• Username: [not set]
• Password: [not set]
• Server: [not set]
• MMSC: http://mms.mmsaccess.co.nz
• MMS proxy: 210.55.11.73
• MMS port: 80
• MCC: 530
• MNC: 05
• Authentication type: [not set]
• APN type: mms (type this in lower case)
• APN protocol: IPv4