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Setting up your own Fibre modem

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Once we've confirmed that your service is live, go ahead and plug in your fibre-capable modem—you should be up and running within a few minutes! If not, you'll need to configure the modem with the settings below.

If you've received any modem from BigPipe or Skinny, or have a Fritzbox from 2Degrees or Orcon, you'll need to manually configure it regardless—it won't connect automatically.

 

 

Manual Settings for Fibre

Make sure the modem is configured with these settings:

  • WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
  • 802.1Q: Enabled
  • VLAN ID (802.1Q): 10
  • 802.1P (Priority): 0
  • IP Version: IPv4 or IPv6
  • MTU Size: 1492 or 1500
  • NAT: Enabled

Get in touch[1] if it doesn't work and we'll organize for one of our modems to be sent out.