How long does it take to get Broadband connected?
Getting you connected on your requested date is important to us.
Depending on the chosen product, there may be a few different things to think about.
Existing Fibre connection
You'll be connected super-fast – we can get you up and running the next day in some cases.
New Fibre connection
This can take a bit longer because there will be some physical work at the property needed. Usually, this is around a couple of weeks, but it could be faster or slower depending on the level of work needed to install it at your place.
ADSL/VDSL
Within 5-10 working days, depending on technician availability.
4G Wireless Broadband
Your 4G Wireless Broadband router will be ready to plug in and use as soon as you receive it, so just allow a few days for it to arrive after ordering.
On the day your connection completes we will send an email advising you of this. It's important to keep an eye out for this so that you can begin using our amazing Broadband!