Help with Family Filter
Family Filter provides a simple and non-intrusive first line of defence for your home against the more unsavoury corners of the internet. With Family Filter enabled, undesirable material will be inaccessible on devices on your network without needing to install any software.
Family Filter blocks access to:
- R16+ nudity and pornographic sites
- Known hacked or infected websites
- Dating, drugs, gambling, alcohol, tobacco sites
- Websites about hacking, dark web, and other illegal activities
- Suicide and self-harm sites
Family Filter is not available on Wireless Broadband.
Frequently Asked Questions
How much does Family Filter cost?
Family Filter is free for the first 12 months, then just $5 per month.
How do I enable/disable Family Filter?
You can enable or disable Family Filter in My Slingshot anytime.
What can I do if I come across unsafe content with Family Filter enabled?
We can't guarantee that we can block 100% of all unsafe material online although we try our best, and block the vast majority. If you do come across a site that should or shouldn't be blocked please email URLreview@familyfilter.net.nz with the details.
If you've recently enabled Family Filter and are still seeing undesirable material you may need to restart your modem to make sure the new settings are applied.
Will I get an alert if someone tries to access blocked content?
No, Family Filter is anonymous and we don't offer reporting or alerts on blocked content.
Do I still need anti-virus or internet security software if I have Family Filter?
We strongly recommend ensuring all your devices are up to date with security software installed. Family Filter is a first line of defence against unsavoury content and is not designed to replace internet security or anti-virus software.
Will Family Filter affect my internet speed?
Nope.