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Follow up on my connection

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This article explains how you can follow up on the progress of your connection and track the delivery of your modem. 

Track my Order

ADSL & VDSL Services

New connections take 5-10 working days to complete and we will notify you over email and text message once we receive a scheduled connection date from Chorus (installation company). The Chorus technician completes the connection at the exchange and in the event that site access is required, the technician will be in contact with you to arrange this. For updates on the progress of your connection, send our team an email.

Fibre Services

Fibre connections take 5-10 working days to complete and can be take longer than a month if consents are required or the installation is complex. We will update you with your installation appointments over email. 

You can track the progress and keep up to date with your scoping and installation appointments via your Slingshot My Account. For updates on the progress of your connection, send our team an email.
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Reschedule my Connection

We will notify you over email and text message once we receive a scheduled connection date from your local installation company. If you wish to reschedule your connection, you can do so by following the advise provided below:

ADSL and VDSL 

  • Send our team an email and we will contact Chorus on your behalf to request your desired connection date. Please note that rescheduling is based on Chorus technician availability in your area. 

Fibre

  • You can reschedule your Fibre connection scoping and installation dates through your Slingshot My Account. Login to your My Account and click the Reschedule button. If you experience any issues while attempting to reschedule your connection dates, send our team an email. 
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Tracking my Modem

We will dispatch your modem closer to your scheduled connection date. Once your modem has been sent, an email will be delivered to you with your delivery address and the Track and Trace number. If you have not received this email, you can track your modem delivery via your Slingshot My Account. 
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It is also important to note that modem deliveries do not require a signature. Therefore, the modem will still be delivered to you even if you are not at home.

I'm Connected

That's awesome news! With all connection types when the physical installation is complete to the home, we must still wait for the local service company to update their records internally for the broadband service to operate. We will confirm over text message and email once your services are ready to use.