Razer gaming package support and warranty information
General support
If you need help with the setup or functionality of any of the items in your Razer gaming package, tap the relevant link below to visit its product page on the Razer support website where you'll find user guides, tech specs, driver downloads, and more.
Razer DeathAdder V2 mouse support
Razer BlackWidow V3 keyboard support
Warranty information/returns
If one of your Razer gaming package items becomes faulty within the warranty period, we can replace it for you. Send us an email with some details of the problem and the team will be in touch to discuss the next steps.
| Item | Warranty length |
|---|---|
| Razer DeathAdder V2 mouse | 24 months |
| Razer BlackWidow V3 keyboard | 24 months |
| Razer BlackShark V2 X headset | 24 months |
| Razer Enki X chair | 12 months |
Exclusions from warranty:
- Damage caused by misuse, abuse, negligence, or unauthorised modification
- Damaged caused by fire or liquid
- Problems/damage caused by using accessories, parts, or components not made by Razer
- Cosmetic damage or normal wear and tear