Electricity Outages and Faults
Learn about what you can do in the event of an electricity outage or fault.
Check for outages in your area
Your local lines company is responsible for fixing electricity outages and faults. If you need to report an outage that is not listed on your local lines company faults page, you can find their contact details for your area are on the top of your Orcon bill and inside your MyAccount page.
We have also provided a list of the lines companies contact details below.
Electricity outage services operate 24 hours a day, 7 days a week.
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South Canterbury / Timaru Visit the Alpine Energy Website Phone: 0800 661 177 |
Waipukurau, Waipawa and surrounding districs Visit the Centrallines Website Phone: 0800 667 693 |
Papakura, Pukekohe and surrounding Bombay districts Visit the Counties Power Website Phone: 0800 100 202 |
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Gisborne, Wairoa and the East Coast Visit Eastland Networks Website Phone: 0800 206 207 |
Kapiti and Horowhenua districts Phone: 0800 567 876 |
Invercargill and Bluff districts Phone: 0800 808 587 |
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North Canterbury and Kaikoura region Phone: 0508 607 080 |
Marlborough region Visit the MarlboroughLines Website Phone: 03 577 7007 |
Central Nelson city district Visit the NelsonElectricity Website Phone: 03 546 9256 |
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Wider Nelson and Tasman, excluding Nelson city Visit the NetworkTasman Website Phone: 0800 508 100 |
North Otago / Oamaru Visit the NetworkWaitaki Website Phone: 0800 440 220 |
Wider Otago, excluding Dunedin Phone: 0800 808 587 |
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Northern Tararua / Southern Hawkes Bay region Phone: 0800 80 80 39 |
King Country and Ruapehu districs Visit the Lines Company Website Phone: 0800 367 328 |
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts Phone: 0800 89 POWR(7697) |
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Mid and Far North districts Phone: 0800 867 363 |
Cambridge, Te Awamutu and surrounding districts Visit the WaipaNetworks Website Phone: 07 870 2000 (Te Awamutu) 07 827 2000 (Cambridge) |
Auckland (All Areas) Phone: 0508 VECTOR (832 867) |
Note: If your lines company is not listed in the above please call 0800 89 POWR(7697)