Moving House: Move My Services

You can complete a move house request through your My Orcon account.

You can contact our dedicated move house team by calling 0800 89 34 96. They are available 8:00 am to 9:00pm Monday to Friday and 9:00 am to 5:30pm on weekends and public holidays.

Alternatively, you can get in touch with our team via email here and our team will then be in touch with you accordingly.

We want to make sure your move is hassle-free, and that you have power at both addresses while you move if you need to when you place your move request let us know when you want power to start at the new address and when you want power to stop at your old address.

Please note that if power is disconnected at the new property, there could be reconnection charges. Our standard reconnection charge is $70 for requests before 4 pm and $120 after 4pm. 

We ask that you give us at least 7 days notice so that we can have everything set up on the day of your move so you can plug in your modem and go!

Moving services is usually free. If there are any costs involved we will let you know in advance. The good news is you won’t be required to sign a new contract term. Any existing contract you have will continue unchanged.

Occasionally your phone number may have to change. Unfortunately, numbers are not always transferrable to the new address and we may need to assign you a new home phone number.

In order to provide our customers with the best possible deals, we are constantly looking for new offers. This means from time to time we retire old plans and when you move house these legacy plans, you may be on, may no longer be available.