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Wiring Insurance Refund

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If you're a former Orcon customer and paid for a service called 'wire maintenance' while on a Orcon fibre connection, we may owe you a refund.

Wire maintenance was a service originally created for copper customers, however, since 2012 it had been additionally obtainable to fibre customers. whereas a little proportion of fibre customers may benefit from the service, it had been not applicable for many of those customers. therefore 2021 we removed the wire maintenance service to customers on fibre connections.

We are in the process of identifying and contacting customers who shouldn’t have been offered the service and will arrange refunds with them.

If you have any questions or believe you are one of the affected customers – drop us a line and we’ll be happy to help.

FAQ's

How many customers were affected?

  • We are identifying those affected, and emailing all affected customers directly. If you are affected look out for an email, from Orcon, with all the information or contact us and we can check your account for you.

How long has this been going on for?

  • Wiring insurance on fibre was offered since we first launched fibre back in 2012 up until July 2021

How much are you refunding?

  • As it's an additional service of around $4 a month that not every customer had on their plan for the same amount of time the full refund amount per customer will vary, Don't worry if you are affected by this we will work out exactly what owed and Orcon will advise you directly over email.

You still offer something called Protection Plan. Why? How is this different?

  • The protection plan covers a wide range of potential charges should something go wrong, including ENT and ONT repairs, replacement of purchased modems and mesh units, and charges from LFCs such as no-fault found fees. check out more details on the protection plan here

I was paying for Wiring Insurance and haven't gotten any email, what do I do?

  • We are identifying and contacting those affected over the coming months. please bear with us, we want to make sure all the customers affected are given the refunds needed